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Complaints Resolution Commissioner

Due to the impact of COVID-19, the staff of the Office of the Complaints Resolution Commissioner are working remotely. If you usually communicate with us by courier or postal mail, please use phone or email instead until further notice. If you would like someone to return your call, please leave a message with your name and telephone number, and your file number, and we will return your call as soon as we can. 

We apologize as wait times may be longer than normal.
You can find updates and additional information about our response to COVID-19 here

Office of the Complaints Resolution Commissioner 

The Law Society of Ontario regulates the lawyers and paralegals of Ontario in the public interest. The Law Society has the authority to deal with a range of professional conduct matters relating to lawyers and paralegals.

If a complaint is closed by Law Society staff in Intake & Resolution or Investigation Services, and you disagree with the decision and are offered a review of the decision, you may ask for the Complaints Resolution Commissioner to provide an independent review of the decision.

The Complaints Resolution Commissioner plays a vital role in the Law Society's complaints process.  This role is similar to that of an ombudsperson. The Complaints Resolution Commissioner will review the Law Society’s complaint file to ensure that the inquiry into the complaint and the decision in response to the complaint are reasonable.

This function is independent of the Law Society’s  professional regulation activities.

Read the CRC Review Information Page for more on the Office of the Complaints Resolution Commissioner.

To request a review, complainants are asked to complete and submit a Request for Review form electronically. 

About Marilyn Marshall

On April 1, 2018, Ms. Marilyn Marshall was appointed as the Law Society of Ontario’s Complaints Resolution Commissioner. Ms. Marshall has been reappointed to a three-year term, effective as of April 1, 2020.

Between 2003 and 2016, Ms. Marshall worked for the Ministry of Government and Consumer Services on public policy files including consumer reforms, and was involved in regulatory and legislative work.

Previously, Ms. Marshall was counsel to the Assistant Deputy Attorney General of Ontario, led an agency reform project in the Ministry of Labour, and played a role in the development of social assistance programs while working in the Ministry of Community and Social Services. Ms. Marshall was counsel to the Rent Review Hearings Appeal Board and practised law for over six years in general practice.

A graduate of the University of Ottawa, Faculty of Law, Ms. Marshall was called to the Ontario bar in 1981. She obtained an LL.M. in Alternative Dispute Resolution from Osgoode Hall Law School in 2002. Ms. Marshall is principal of MEMConsultation, a consulting practice focused on providing advice on matters at the intersection of law and policy.

For more information:

If you have any questions about how to request a review by the Commissioner, please contact the Office of the Complaints Resolution Commissioner.

Office of the Complaints Resolution Commissioner

393 University Avenue
Suite 515
Toronto Ontario
M5G 1E6
Telephone: (416) 947-3442
Toll Free Number: 1-866-880-9480
Fax: (416) 947-5213

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