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Protecting the Public

Temporary Arrangements due to COVID-19 - How to Contact Us
In supporting public health recommendations to reduce the spread of COVID-19, Law Society staff have been working from home since March 16, 2020. The Law Society’s work at home plan will continue to be re-assessed as the situation develops based on recommendations from public health officials.

Until such time as the Law Society reopens its physical offices, we will only be able to communicate electronically, or by phone where possible. Please do not mail, courier or attempt to drop off paper communications as they will not be received until we return to the office.

This arrangement may result in delays in our ability to respond to your communications and we ask for your patience as we adjust our operations to manage the dangers to the community posed by COVID-19.

Notice about COVID-19
Due to the impact of COVID-19, Law Society of Ontario staff are working remotely. If you usually communicate with us by courier or postal mail, please use phone or email instead until further notice. If you would like someone to return your call, please leave a message with your name and telephone number, and your file number, and we will return your call as soon as we can. 

We apologize as wait times may be longer than normal. 

You can find updates and additional information about the Law Society’s response to COVID-19 here.

The Law Society regulates Ontario's legal profession in the public interest. Legislation passed by the Government of Ontario, (primarily the Law Society Act and Regulations made under the Act) authorizes the Law Society to license Ontario's lawyers and paralegals and regulate their conduct, competence and capacity.

The Law Society's by-laws, Rules of Professional Conduct for lawyers and Paralegal Rules of Conduct -  all based on the Law Society Act - set out the professional and ethical obligations of our lawyers and paralegals.  

If you are concerned about a lawyer's or paralegal's conduct, you can make a complaint.

If you are a First Nations, Métis or Inuit (FNMI) person, this fact sheet will help you understand how the Law Society receives, reviews, investigates and resolves concerns or complaints. The fact sheet also discusses the support available to you. 

While most complaints are concluded without the need for a regulatory hearing, some complaints do proceed to hearing. Regulatory hearings are public.

If you've lost money because of a lawyer's or paralegal's dishonesty, the Law Society's Compensation Fund may be able to reimburse you for all or part of your loss. 

If you are looking for information or documentation from the files of a lawyer or paralegal who is no longer practising, Trustee Services may be able to help you.

If you are looking for the status of a lawyer or paralegal, check the Law Society Lawyer and Paralegal Directory.

Only lawyers and paralegals can provide legal services directly to the public. Illegal practitioners are people who provide legal services directly to the public without a licence. The Law Society prosecutes illegal practitioners.

Terms or Concepts Explained