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Home Access to Justice Week Programming A2J Week 2021: Inclusive Innovation: Best practices for “digital first” virtual courts and tribunals

A2J Week 2021: Inclusive Innovation: Best practices for “digital first” virtual courts and tribunals

October 27, 2021
Wednesday October 27, 2021
2:30  -  3:30 p.m.
Watch the program recording

This program contains 1 hour of Professionalism Content.

Join The Action Group on Access to Justice as it discusses its recommendations for enhancing access to justice in virtual court and tribunal settings and ensuring all parties can participate in digital justice and access supports in a meaningful way.
The panel will discuss relevant research on access to justice in virtual courts and tribunals, provide an overview of the recommendations and how they can be implemented in Ontario, and facilitate a question-and-answer session.
 After attending this session, participants will:
  • Understand the key issues related to access to justice in virtual courts and tribunals
  • Understand the available solutions for equitable access to virtual courts and tribunals
  • Know more about how to implement solutions for access to justice in virtual courts and tribunals.


Justice Hélène C. Desourmeau is a member of the judiciary appointed to the Superior Court of Justice in 2017. Justice Hélène C. Desormeau was called to the Ontario Bar in 2004. She received a Bachelor's in Social Science, an LL.L, and a J.D. from the University of Ottawa. Justice Desormeau was a founding partner of Desormeau & Giggey. She also practised with Gorrell, Grenkie & Remillard. She ran a litigation practice, with an emphasis on family law, child protection, and criminal law. Her practice included serving as an agent for the Office of the Children's Lawyer and for the Provincial Crown Attorney's office in Cornwall. Justice Desormeau is a former president and treasurer of the Stormont, Dundas & Glengarry Law Association. She has served on numerous family law committees and on the board of an agency offering counselling and support services. Justice Desormeau was previously an infantry reservist with the Canadian Grenadier Guards in Montreal and the Governor General's Foot Guards in Ottawa. In 2020, she was appointed as the Local Administrative Justice for Family Court in Cornwall, Ontario, and in 2021 was appointed as the local administrative justice for Family and Civil matters in L’Orignal, Ontario.

David McKillop is vice president, strategy and public affairs at Legal Aid Ontario (LAO). David has been at Legal Aid Ontario for seventeen years. Prior to his role as vice president of strategy and public affairs he served as director of policy from 2004 to 2007. Before joining LAO David was manager of professional regulation at the Law Society of Upper Canada (now the Law Society of Ontario) and manager of employee relations at Extendicare Canada Inc., Canada’s largest operator of nursing homes. He attended Wilfrid Laurier University and received his LL.B. from Queen’s University.

Shannon Salter is the chair of the Civil Resolution Tribunal, Canada’s first online tribunal resolving small claims, condominium disputes, and motor vehicle accident disputes. She is also an adjunct professor at the UBC Allard School of Law. She earned her BA and LLB from UBC, and her LLM from the University of Toronto. Ms. Salter was a BC Supreme Court judicial law clerk before practicing civil litigation at a large Vancouver firm. She has served as a vice chair of the Workers’ Compensation Appeal Tribunal, vice president of the BC Council of Administrative Tribunals, and on the College of Registered Nurses of BC. Ms. Salter is currently a director of the BC Financial Services Authority, a Law Society of British Columbia disciplinary hearing panel member, board member of the Canadian Legal Information Institute (CanLII), and a director of Lexum. In 2021 Ms. Salter was an ABA LRTC Women of Legal Tech Honouree, and was previously named one of the 25 Top Most Influential Lawyers in Canada, one of Canada’s New Law Pioneers by the Canadian Bar Association and an Access to Justice All-Star by the National Self-Represented Litigants Project (NSLAP). She received the Adam Albright Award for outstanding teaching by an adjunct professor in 2016.


Cara-Marie O'Hagan
Executive Director, Policy
Law Society of Ontario

This session is hosted by The Action Group on Access to Justice.
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